Contact Us

Order Status & Customer Support

Order Tracking Guide

To check the real-time status of your order, please use the global all-in-one package tracking platform:Visit https://www.17track.net/en → Enter your order’s tracking number → View detailed logistics updates (e.g., in-transit, customs clearance, out for delivery).
17track supports over 2,800 carriers and 190+ airlines worldwide (including major options like China Post, USPS, YunExpress), ensuring 99% tracking accuracy and real-time shipment notifications.

For Other Questions

  1. FAQs First: Most common questions (e.g., shipping delays, return policies) are answered in our FAQ Help Center—we recommend checking here first for quick solutions.
  2. Contact Us Directly: If you can’t find an answer, submit your inquiry via the [contact form] (link to your form) or email us at help@kernelstones.com.

Support Hours & Response Tips

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday).
  • Response Time: We aim to reply to all emails within 1 business day. If you don’t receive a response, please check your spam/junk folder (emails may be filtered accidentally).
  • Please Note: Sending multiple duplicate emails may delay our response. We’re working as quickly as possible to assist you—thank you for your patience!

Email: help@kernelstones.com

Get in touch